See resources below for Parents & Guardians
Frequently Asked Questions
Go to http://MyMealLine.com. Click Create an Account on the home page.
Select the State and the District that your student(s) attend.
Enter all information in the fields provided, including Display Name, Username, Password, Security Question/Answer and Email Address.
Click Click here to add students to your account to proceed. Enter the Student ID, Last Name and select the School for this student. Do this for all students you want to add to your account. You will have an opportunity to edit your account if needed under My Account. There, you will also find a few options to customize your Account for Email Notifications, add students and add payment options.
Once all students have been entered, click Click Here to Begin Planning Meals to proceed.
From the login screen, click the Forgot Password link.
Enter your email address and submit, instructions on how to reset your password will be emailed to you. Check your spam/junk folders if you don’t receive it. Click the link in the email and you will be able to enter your new password.
Click My Account and Account Settings tab to see details about your account. You can add a student to your account under Students/Payments tab. Click the Add Student or Staff button, enter the student ID, Last Name and select the school the student is at. Click the green Add Student button to complete adding the student to your account.
To add money to each student in your account, each student has a Money to Account $ field. Add the money amount you would like to add for each child then click the Add Money/Save Changes button at the bottom. From there you can select the Stored Payment or Credit/Check option and be taken to the checkout screen. If you add money to your account, it will create a positive balance. The next time you make a purchase, that money will automatically be applied towards the purchase and your balance will decrease.
You can also manage your stored payments here. Click the Add a Payment Option button to add a new stored payment to your account. Select the payment type, CC or ACH. Enter your payment information and click the blue Add button.
If you would like to remove a payment option, click the red X next to the payment option you wish to remove. It will show a line through the payment. In order to remove this, you have to click the green Save Settings button.
Under My Account you can change any of your account information here, like email address, security question or address.
You can also manage your email subscriptions here. By default, you are set to receive all of the email notifications. Click the checkbox next to any emails that you do not wish to receive.
You must click the green Save Settings button for any changes made to your account settings to be saved.
You can click on the Transactions tab to see a list of Purchased and Refunded orders. Orders listed as Purchased means the checkout process was completed and they will show on the reports at the school. Orders listed as Refunded means they were purchased but the order was cancelled either by you (clicking the orange Purchased: Cancel button within the lead time window) or by an Administrator for one reason or another.
If an admin cancels an order that has already been purchased, a credit is automatically applied to your MyMealLine.com account, it is not refunded back to your credit card or checking account. The next time you purchase a meal, that credit will automatically be applied during checkout. This method makes your money available quicker on the site, you are not waiting for a refund check or a credit to be applied back to your credit card or checking account. If you would like a refund back to your credit card or checking account, please contact your campus.
Use this Contact Us form to email us directly with any issues. Enter your name, phone number, select the school your issue refers to and select an issue type. If you select meal/food, the admin at the selected school will be emailed. This is the easiest, most convenient way to contact someone for help with your issue.
Documents
Parent Account Instructions

